1. How to apply a refund?
If you need a refund, please contact support@keebon.com for help and provide the package and product photos to our service. We will do our best to help every customers with all the issues.
Note: You can just apply a refund within 30 days since you sign for your packages.
2. How to return the product?
If you want to return our products and get a refund, please get in touch with us in advance. You need to ship the product to our warehouse. Then we will refund the money to you after we receive the express package from you. For more details, please contact us. We will guide you through all the return and refund procedures.
Note: the purchaser need to bear the shipping cost of the return separately.
Return address: 106, unit 2, complex building, south of Zhoushi Road, Langxin community, Shiyan street, Bao'an District, Shenzhen
Contact Person: Cody Yang (+86 13862584513)
3. How long can I get my money back?
We will process your refund within 48 hours after we receive the return package from you. The time when you will receive the money is mainly based on the bank processing after we complete the refund in our system. This process may take 10-20 days by the bank. The money will be returned to your original account according to the original way.